Sr Manager, Planning and Scheduling
Concentrix
5 - 10 years
Gurugram
Posted: 16/04/2025
Job Description
Job Title:
Sr Manager, Planning and SchedulingJob Description
*** Position open : Gurugram site ****** Work From Site ***
The Sr Manager Planning & Scheduling is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy and achievement of client goals and performance metrics.
Job Description - Essential Functions/Core Responsibilities
- Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
- Support Junior WFM Account Managers
- Act as Sn Account Manager for key accounts
- Lead reviews of Workforce Management strategy to identify opportunities to improve utilization and develop new strategies to proactively respond to client needs
- Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
- Lead reviews of Call Centre efficiency and customer service performance to ensure client needs and company financial performance are met
- Partner with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
- Lead the development of forecasts, resource plans, and schedules for new programs
- Design and Implement continuous improvement/high impact projects
Location:
IND Gurugram - DLF Phase V, adjacent to Sec. 42-43 Rapid Metro Station.Language Requirements:
English (Required)Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
About Company
Concentrix is a global business services company specializing in customer experience (CX) solutions and technology. Headquartered in Fremont, California, it provides services like customer support, analytics, automation, and consulting to businesses across various industries, including technology, healthcare, finance, and retail. Known for its innovation and commitment to enhancing customer journeys, Concentrix operates in over 40 countries with a focus on delivering personalized and efficient customer engagement solutions.
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