Sr Manager - Network Operations & Support

Job Description

Responsible for driving network operations and maintenance in the respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other domains with the objective of minimizing downtime of network infrastructure, providing quality of network, resolving network issues, and cost effectively enhancing customer experience. The role will involve- planning and implementing network improvement projects, managing network operations, network analysis, bringing in process & cost level improvements. This is a tactical role which has a significant mid-term impact on the business units overall results.

Responsibilities

Responsibilities:

v Installing and configuring CISCO/Versa/Fortiner/ Lavelle SD-WAN Routers

v Installing and Configuring a Network Installing, Configuring and operates routed LAN & routed WAN Configuring IP, BGP, OSPF, RIP, IGRP, EIGRP.

v Creating users, groups and setting up policy for a user's and groups.

v Configuration and Troubleshooting of Cisco Switching protocols (RSTP, PVST) Perform data backups and disaster recovery operation.

v Analysis of LAN network/SD-WAN to determine network performance problems. Provided solutions and documentation.

v Configuration and Troubleshooting of VLAN, VTP, VDC, VPC for Cisco switches, IOS upgrading of routers and switches.

v Carrying out DR (Disaster Recovery) test for both connectivity and devices for every month

v Investigating, diagnosing, and resolving all network issues by coordinating with users.

v Replacing the network hardware in case of failures and upgradation.

v Deploying Cisco Routers and Switches as per the project requirement.

v Coordinating with ISP vendors in case of link failure

v Network connectivity troubleshooting

v In-Depth Knowledge on Routing and Switching Protocols.

v Experience in Deploying and Managing Cisco Viptela based SDWAN Infrastructure.

v Deep understanding of the functionality and operations of Viptela SDWAN Components (vBond,vSmart,vManage). Versa Components - Versa Director, Versa Concerto, Versa Analytics, Versa Titan

v Understanding of Overlay and Underlay concepts.

v Experience in creating/Modifying Configuration templates in Cisco SDWAN.

v In-Depth Understand of Switching Protocols like VLAN, STP, Aggregation etc.

v Experience in packet tracer tools like Wireshark etc.

v Clear understanding of TCP/IP

v Experience in handling routing platforms like. ASR and ISR series Cisco routers.

v Responsible for managing/monitoring/troubleshooting the SDWAN, FMC and Network Infrastructure in the DC, DR and branch locations.

v Responsible for Coordinating with the OEM to resolve P1 issues.

v All IT assets irrespective of installed or third-party vendor installed, the engineer support must be provided by the resources as vendor management.

v Responsible for work on Vulnerability component

Requirements

v Oversee the overall operations of the network infrastructure, including monitoring, maintenance, and troubleshooting.

v Ensure high availability and performance of the network.

v Implement best practices and standards for network operations.

v Coordinate with cross-functional teams to resolve network-related issues.

v Lead the response and resolution efforts for major incidents impacting network services.

v Coordinate with technical teams, stakeholders, and vendors to minimize downtime and restore services.

v Conduct post-incident reviews and implement preventive measures.

v Develop and maintain business continuity plans for network operations.

v Identify critical network components and implement redundancy measures.

v Conduct regular drills and tests to ensure readiness for potential disruptions.

v Ensure compliance with relevant industry standards, regulations, and internal policies.

v Collaborate with internal and external auditors for compliance audits.

v Implement corrective actions and recommendations to address audit findings.

v Lead and mentor a team of network operations professionals.

v Set performance goals, provide regular feedback, and conduct performance evaluations.

v Foster a collaborative and supportive work environment.

v Identify training and development needs and facilitate skill enhancement programs.