Hiring for a leading BPO client in Bengaluru!

Mandatory Capabilities/Skills /Years of Experience

Minimum of 13 years of experience, with expertise in L&A Insurance Domain for global accounts.
Experience managing complex service delivery, multi-group, multi-disciplinary projects, with extensive exposure to managing large teams across life insurance, annuities, retirements, pensions or superannuation.
Ability to define projects, execute within timelines and with multiple stakeholders, and deliver projects on time and to budget.

Role Summary:

Overall accountable to all internal and external stakeholders for specific engagement under him/her
Managing claim personnel to include hiring, training, performance assessment, planning, and delegation of workload, coaching, and motivating to improve the quality and quantity of work performed.
Ensure a deep understanding of the practice and portfolio objectives and drive the strategy for the portfolio assigned. Provide regular portfolio status updates and track KPI's/ Metrics related to all project tasks assigned.
Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, and benchmarking for making processes more efficient and effective
Effectively engage with customers to understand and address customer pain points
Provide direction and mentorship to the operations team for the delivery of goals, promote a learning culture, and build a solid team
Align to customer goals and deliver on commitments consistently
Foresee risks, be proactive, and predictive while developing mitigation plans
Build impactful customer relationships; improve Net Promoter Score, maintain existing book of business, and drive revenue growth.

If this aligns with your career goals, kindly share your updated resume at

Sr. Manager - L&A Insurance Operations