Sr Manager

Genpact

5 - 10 years

Gurugram

Posted: 21/05/2025

Job Description

Responsibilities

Be the primary point of contact for New Businesses with respect to Training & Product Changes / Polices related matters
Planning & Delivery of New Hire Batches & ensure their speed to proficiency as per standards
Execute Classroom Observations & make changes to contribute on Classroom Delivery & Training Modules & report to stakeholders in an effective & reoccurring timely fashion
Be a part of TTTs / major process revamps & design/revisit framework for Quality as & when required
Manage dissemination of weekly/daily/hourly changes on process & track retention via PKTs & other tool
Liaison with the Trainers to understand TNI/TNA
Design & Execute Quality Framework to ensure a surprise free transactions processing
Lead Gage RnR Sessions with QAs / FLMs & Ops managers to analyze & minimize variation in interpretation of the process & fix gaps by arranging refreshers/pkts for floor & leads

Minimum Qualifications

Graduate (any stream)

Preferred Qualifications

Previous experience in Training

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.