Sr. Lead – Operations (Field& Panel) | Onsite | Social Sector | Gurgaon

Job Description:

The Mission: You own the "People Infrastructure" of Outline India. Your job is to ensure that data collection happens smoothly, ethically, and on time. You will manage two distinct engines: our permanent digital panel (for our subscription product, "Flash Pulse") and our deployed field teams (for custom projects, "Data on Demand").

What You Will Do

• Manage the "Flash Pulse" Panel (Digital Ops)
• Maintain and grow our network of rural respondents.
• Engagement: Keep the panel active. Manage incentive structures (payments/rewards) to ensure respondents are interested and ready to answer surveys instantly.
• Process: Ensure the pipeline from "sending survey" to "receiving data" runs without friction.
• Mobilize "Data on Demand" (Field Ops)
• Logistics: When we have a custom project, you oversee the recruitment, training, and deployment of field teams.
• Planning: You handle route planning, travel logistics, and accommodation to ensure teams reach the right villages efficiently.
• Budgeting: Manage the operational cash flow and field expenses on the ground.
• The Gatekeeper of Quality
• Whether its a phone survey or a village visit, you ensure the people are real and the data is honest.
• Enforce strict ethical protocols and conduct back-checks to maintain 100% data integrity.

Your Background & Experience (Must Haves)

• Years of Experience: 4+ years in Operations, Fieldwork Management, or Program Implementation.
• Sector Expertise: Experience managing operations in Rural India or the Development Sector is highly preferred. You need to understand the reality of the ground.
• Tech-Savvy: You are comfortable using software tools to manage large databases of people. You are not just a "clipboard" manager; you use tech to scale.
• Excel Skills: You are proficient in Excel. You can track budgets, response rates, and timelines without getting lost in the numbers.
• Crisis Management: You are calm under pressure. You don't panic when a field plan changes at the last minute (because it always does).

This role is for you if...

• You have done the hard work in the field and now want to build the systems that make fieldwork better.
• You are organized and love creating processes that help teams move faster.
• You want to work in a role that combines human management with technology.

Why Join Us?

• Work at the intersection of Tech, Data, and Social Impact.
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• Build the operational backbone for a brand new product ("Flash Pulse") from Day 1