Sr IT Operations Analyst

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Job Overview                                                                                    Manages or performs work associated with analysis, design, implementation, operation, deployment, and support of the organization's information technology resources (including computer hardware, operating systems, communications, software applications, data processing and security), telecommunication systems, and software/database products by internal staff, outsourcing staff, or consultants. Activities include developing information technology strategies, polices and plans; maintenance and use of information technology resources; training and supporting technology users; telecommunications network planning, operations and site acquisition; programming software/database products for sale to external customers; developing pc, online, and mobile games; and internet product management & operations.

Job Level Attributes                                                                      Complexity: Developing professional expertise, applies company policies and procedures to resolve a variety of issues.

Experience: 4 year degree/post 4 year degree, and typically 2 - 4 years of related experience; or an advanced degree without experience; or equivalent work experience

Impact: Decisions and actions have impact on success of team or department.

Influence/ Leadership:Typically supports and contributes to a professional field within a team, function, or work group.

Scope: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision: Typically none.

External And Internal Job Posting Description                

Team Description

The Incident/Problem Manager is responsible for the command and control of significant incidents, ensuring that restoration of service is achieved as quickly as possible. In addition Incident managers join customer bridges to provide updates and act as liaison between the customer and the internal incident bridge, while communicating to both internal and external stakeholders.

Role and Responsibilities:

• Tracking of activities to resolve business impact
• Facilitation of and participation in incident bridges to ensure effective incident handling and resolution
• Participation in customer bridges
• Coordination with SRE, Care, Dev, etc to determine business impact and mitigation actions.
• Maintenance of incident tickets to ensure data quality
• Conduct follow ups in conjunction with SRE teams to determine root cause, mitigation, monitoring capabilities, etc
• Execution of the enterprise Incident Management process, including management of incident queues, escalation as required to ensure that incidents are being resolved timely.
• Metrics and Reporting Hand off to, and participate in, the Post­ Mortem review process
• Effectively interface with the Change and Problem Management Teams.
• Conduct proactive incident management, ad hoc Incident Management assignments, and other IT Service Management tasks as required to maintain operational stability

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.