Sr Integration Ops Analyst

• Act as Technical SME and primarily responsible for managing and supporting integrations on multiple Enterprise Integration cloud platforms such as Mulesoft, Axway, or IBM Integration Bus.
• Manage incident management, service requests, and monitoring operation metrics & alerts.
• Troubleshoot and resolve issues across all environments.
• Implement bug fixes and continuous improvements to reduce incidents.
• Set up monitoring and alert mechanisms.
• Support monthly patching of Integration platforms.
• Assist project teams and other business stakeholders.
• Design and implement integration solutions using best practices for various applications and systems.
• Enforce and implement defined policies and checklists for successful project transitions (KT).
• Ensure the technical quality, governance (compliance), and operationalization of integration solutions.
• Collaborate with the EI Architecture team to plan and implement upgrades and migrations of current platforms according to the technology roadmap.
• Keep the EI Architecture team updated about assigned tasks and seek their consultations as necessary.
• Maintain support KPIs and keep the Interface repository up to date.
• Provide technical assistance to support offshore teams and external partner resources.
• Support new platform use cases and onboard them as appropriate.
• Collaborate with partner and product vendor teams.
• Create and maintain documentation as required.
• Participate in flexible on-call/weekend support rotation as applicable.

What we look for

• Bachelor's degree in IT or a similar technology-related field.
• Minimum 10+ years of development and/or support experience in integration platforms.
• Strong experience with Mulesoft Platform and CI/CD deployment tools, preferably Azure DevOps.
• Significant experience with MFT products and configuration, preferably Axway ST.
• Good experience with SQL skills and SSL Certificate management.
• Experience in implementing DevOps, CI/CD configuration, automation, etc.
• Must have a solid understanding of Integration, API architecture, and Cloud platforms.
• Strong collaboration skills with multiple project teams and troubleshooting abilities.
• Ability to provide technical help to support and build teams as needed.
• Quick learner, ready for cross-skilled training.
• A great team player.
• Mulesoft or related Integration Certifications are a plus.