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Sr. Insurance Associate

MetLife

2 - 3 years

Noida

Posted: 23/07/2025

Job Description

      

 

Insurance Associate(Specialist) 

 

Position Title:  Sr Associate

 

 

 

Reports to (Responsibility Level):  Assistant Manager

 

 

Supervises:  NA

 

 

 

Location:

Jaipur

 

Global Grade:

GG 8

Complexity: 

 

 

 

PID/s Load Mapping:

 

 

Position Summary

 

To contribute to the proactive management of claims administered by MetLife, providing reassurance to customers through service excellence and accuracy of work, whilst developing and maintaining strong relationships with internal and external customers.

 

Job Responsibilities

 

 

Fast Track claims assessment:

 

·       Responsible for the claim assessment, decision making and customer communication within agreed controls on fast-track claims.

·       Ensure that work is completed to required quality standards within agreed timelines.

·       Ensure that claims not meeting fast track criteria are identified and triaged appropriately.

·       This role requires the ability to make claim liability decisions within the agreed controls. The role holder is expected to demonstrate the ability to review information, analyze and be decisive.

 

      Other Claims assessment:

 

·       Ensure that work is completed to required quality standards within agreed timelines.

  • This role requires the ability to make claim liability decisions within the agreed controls. The role holder is expected to demonstrate the ability to review information, analyze and be decisive.

 

      Med Fee Authorization:

 

·       Responsible for checking med fee payments raised by the Claims Administrators, to ensure timely and accurate payment of all med fees.

 

 

 

Education, Technical Skills & Other Critical Requirement

 

Education

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

 

Experience 

(In Years)

Candidates should have a strong background in Claims management and/or administration with 2-3 years’ experiences.

Demonstrate a strong customer focus, with passion for ensuring the customer receives the right support and solutions

 

Technical Skills

Excellent written and verbal communication skills (verbal communication limited with UK Ops Team)

Confident and decisive when analyzing information and determining outcomes.

Excellent customer service skills.

Excellent inter-personal skills, with the ability to liaise with people at all levels.

Ability to work efficiently with good attention to detail.

Accurate and able to demonstrate a high level of organization.

Ability to multi-task and prioritize workload.

Self-motivated, enthusiastic with a ‘can do attitude’.

Good team player with the ability to work on own initiative.

A good understanding of compliance, legal, CBI and FCA regulations (full MetLife Corporate training will be provided).

 

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

Non-Voice

Rule & non-rule-based decision making, domain knowledge, extensive customer communication (Email only)

 

 

 

       

 

About Company

MetLife, Inc. is a leading global provider of insurance, annuities, and employee benefit programs. Founded in 1868 and headquartered in New York City, MetLife serves individuals and businesses in over 40 countries. The company is especially known for life insurance, health insurance, retirement planning, and investment solutions. With a long-standing history of financial strength and innovation, MetLife is one of the largest life insurers in the world.

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