Sr. Insights Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Insight Analyst for the Cloud Success Insights Team is a crucial role responsible for delivering data-driven actionable insights and strategic recommendations that empower Cloud Leaders to drive various programs within the Customer Success. This role will involve providing dedicated analytics support to a specific cloud team, and to do so, collaborating with different teams within CSG will be needed.

The Analyst should demonstrate versatility in tackling a diverse range of problem statements, encompassing in-depth analysis, strategic planning, forecasting, data visualization, and effective presentation, all while maintaining a proactive attitude towards embracing new challenges.

This is an individual contributor role, which has high visibility and delivers business impact.
Strong ownership and end-to-end accountability are critical, ensuring stakeholder concerns are fully addressed. The role requires timely responses to questions raised by senior leaders. This sometimes requires a flexible working approach, working outside standard hours.

Must have

• Have a bachelors or Masters in Computer Science or related field with 5+ years of experience preferably in a data analytics role.
• Analysis : A curious mindset that enables to dive deep & fetch insights.
• Data Preparation : Extensive experience in writing complex database queries in SQL.
• Storytelling : Excellent skill of converting an analysis to an Exec level story.
• Visualization: Expert in one or more popular viz tools (Tableau, Power BI etc) or Excel charts.
• Presentation: Demonstrated experience of creating & presenting data/dashboards/analysis to the leadership team & ability to explain complex analytical concepts to executives.
• Ownership - Assume responsibility for assigned projects from start to finish.

Nice to have skills

• Tableau certification like desktop specialist/professional is a big plus.
• Experience working with cloud data sources.
• Hands-on experience in advanced analytics, including predictive modelling, machine learning using python/R.

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Posting Statement

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