Sr. Executive - Service Excellence

Management Level

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  

EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.

Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Overview

Service excellence is an energetic team which is part of the Financial Shared Services (FSS) and will work with all the towers of the FSS and with onshore GPOs to drive continuous improvement.

The candidate will drive the automations with the Excel/VBA in the processes. The candidate will be supporting the Service Excellence team to drive the continuous improvement in the processes.

Core Duties/Responsibilities

The Executive Service Excellence (FSSC) will have these main areas of responsibilities:

• Create monthly KPI for the Service Excellence and the entire FSSC.
• Organise the training sessions for the teams.
• Create the content on demand for the training.
• Follow up with all the teams about reports and other details.
• Action on the Feedback from various stakeholders/channels
• PEX Reporting – Productivity commitment, Business impact delivery, Monthly management review
• Drive on process improvements and strengthening controls across FSS
• Collaborate with LPO’s & GPO’s and maintain good relationships with them
• Ensure that all working practices follow the Equiniti standard policies and procedures, including health & safety and equal opportunities
• Benchmarking analysis required to be done across FSS
• Ability to understand the detail behind processes & system
• Collaborate with the team and create Excel macro to cater their needs

Skills, Knowledge & Experience

Required Skills: (Mandatory)

• VBA (advanced)
• Strong in MS PowerPoint (Advanced)
• Team player with good networking skills
• Good analytical skill
• Creative thinking
• Fluent in English and strong communication skills
• Workday Knowledge is added advantage

Desired Skills:

• Basic Knowledge of Quality Management
• Certification in Lean Six Sigma (YB) or (GB)
• Excellent organizational, communication and planning skills
• Adaptable with an ability to change direction and priorities if required
• Ability to work well with people across the organisation
• Continuously learns and improves from experience and shares this with others.
• Involves and leverages knowledge of others in decision-making and problem-solving

EDUCATION/QUALIFICATIONS

• Any bachelor’s degree should possess strong accounting knowledge.
• Master’s degree in business administration is added advantage.

• Overall work experience of 5 to 7 years in the relevant field.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.