Sr. Customer Success

Designation : Senior Customer Success

Desired Profile Required:

• 3+ years of experience in Customer Success /Account management
• Understanding about ERP/CRM software products
• Knowledge on Product demonstration and providing training to the end users.
• Expert in handling customer queries
• Good to have knowledge on Cloud / SAAS base application
• Should be quality focused
• Excellent verbal and written communication skills
• Must have strong conceptual knowledge
• Must be customer centric, confident and patient.
• Ready to travel interstate and intercity

Key Roles & Responsibilities:

• In-house Product Subject Matter Expert
• Responsible for internal and external product training
• Providing application support to the end-users.
• Performing Manual functional and regression testing of features before release
• Diagnose, analyse and solve client queries/issues.
• Responsible for product roll out to customer
• Manage customer expectations and wish lists
• Product user acceptance sign off
• Responsible for working with teams, vendors and other business partners.
• Responsible for Customer service and support team