Sr. Customer Success -Mumbai

We're Hiring: Sr. Customer Success

Location: Goregaon, Mumbai

Work Mode: Full-time | Daily Work From Office

Join Within: Immediate.

About the Organization : Empowering you to achieve your full potential, We are on a mission to deliver excellence in data and software to our clients. Our people, across our offices in Luton (UK), New York (USA) and Mumbai (India) collaborate to deliver Technology Empowering solutions We aim to create an environment that is rich in collaboration and learning to enable our people to ourish. At TEBillion, we empower our people to thrive in a workplace that is open, inclusive and supportive, allowing everyone to accomplish their individual and collective goals. Our culture is built on our core values of integrity, transparency and innovation. Face challenges head-on, be part of an innovative culture and provide excellence as part of the Ardent team. With an open communication policy and approachable leadership, we endeavor to be an inspirational and rewarding place to work. Shape your career, achieve success and be challenged at TEBillion. Together, let's achieve excellence.

About the role : You will be responsible as someone who can act as both a customer-facing problem solver and an internal product expert. Youll be the bridge between the companys product and its users, ensuring smooth adoption, training, and ongoing support. A customer-facing problem solver and product expert who ensures smooth adoption, training, and ongoing support.

Key Responsibilities :

In-house Product Subject Matter Expert

Internal and external product training.

Application support to end-users

Manual functional and regression testing before release

Diagnose, analyse, and resolve client queries/issues

Product rollouts to customers

Manage customer expectations and wish lists

Product user acceptance sign-off

Collaborate with teams, vendors, and business partners

Lead the customer service and support team

Required Experience:

3+ years of experience in Customer Support /Account management

Understanding about ERP/CRM software products

Knowledge on Product demonstration and providing training to the end users.

Expert in handling customer queries

Good to have knowledge on Cloud / SAAS base application

Should be quality focused

Excellent verbal and written communication skills

Must have strong conceptual knowledge

Must be customer centric, confident and patient.

Ready to travel interstate and intercity

Interested - Send your resume to:

Hashtags : #Support #Customer Success #ProductSupport # SaaS #CRM #ITSupport #SaasCareer