Sr Customer Service Executive - Provisioning & Configuration
Tata Communications
5 - 10 years
Chennai
Posted: 14/08/2025
Getting a referral is 5x more effective than applying directly
Job Description
Job Description
Experience in coordinating with Customer, Suppliers and other stakeholders
MIS reports handling experience
Sound knowledge and Experience in fixed line Broad & Porting
Knowledge on end-to-end order management and delivery management
Candidate should have experience in handling international customer
Proactive skills required to manage various situations
Understanding of scheduling and manage site visits
KPI management such as SLA
Experience in preparing Local work instructions and suggesting improvement ideas
Periodic update to customers is key activity/responsibility
Strong Verbal and written communication skills
A good team player & good Customer experience /satisfaction
Knowledge of Salesforce, MS-Applications, BMC Remedy
Experience in coordinating with Customer, Suppliers and other stakeholders
MIS reports handling experience
Sound knowledge and Experience in fixed line Broad & Porting
Knowledge on end-to-end order management and delivery management
Candidate should have experience in handling international customer
Proactive skills required to manage various situations
Understanding of scheduling and manage site visits
KPI management such as SLA
Experience in preparing Local work instructions and suggesting improvement ideas
Periodic update to customers is key activity/responsibility
Strong Verbal and written communication skills
A good team player & good Customer experience /satisfaction
Knowledge of Salesforce, MS-Applications, BMC Remedy
About Company
Tata Communications is a global digital ecosystem enabler providing networking, cloud, cybersecurity, IoT, and communication services to enterprises and service providers across 190+ countries.
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