Sr Customer Service Executive - Program Management

Job Description

Responsible for daily co-ordination & reporting to meet the project goals & expectations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.

Responsibilities

Proactively monitoring project progress
Resolving issues and initiating appropriate corrective action
Creating reports and project documentation
Analysing databases, doing quantitative and qualitative research
Regularly participates in important projects or activities as a full contributing team member.

Minimum qualification & experience

1) Relevant experience in network infrastructure project management or project coordination.

2) Ability to handle international client and having excellent communication skills both verbal and written.

Mandatory Skill sets

Project Coordinator, CCNA trained, Experience in ticketing tools, Order Management, Order Creation, Service Delivery