Sr. Customer Service Executive - Hybrid Network Services Network Operations & Support
Tata Communications
7 - 9 years
Chennai
Posted: 17/06/2025
Job Description
Job Description
- The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
- Engineering Graduate with Sound knowledge in BGP, OSPF, MPLS, IP L2 and L3 technologies with 3 to 7 years of experience.
- CCNA Certification is mandatory
- Alarm monitoring, Operation-maintenance, troubleshooting & configuration of Routers, Switches, etc.
- Analytical skills like logical thinking, Problem solving & handling assignments are mandatory.
- Excel, report generation, trend and analysis is mandatory.
- Fluency in English Language oral and written communication skills are must.
- Trouble ticket creation & Resolution of trouble tickets raised by Customer / L1Teams . Fault management on all NEs and follow up with support in case of escalated cases.
- Support new Network node integrations and Acceptance.
- Ensure current license and software versions are suitable for the present network requirement.
- Capacity management and reporting in case of possible breach in capacity.
- Liaise with 3rd Party Suppliers / Vendors for resolution of the Faults / Problems needing vendor support.
- Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis (RCA).
Desired Skill sets
- Engineering Graduate with Sound knowledge in BGP, OSPF, MPLS, IP L2 and L3 technologies with 3 to 6 years of experience.
- CCNA Certification is mandatory
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
About Company
Tata Communications is a global digital ecosystem enabler providing networking, cloud, cybersecurity, IoT, and communication services to enterprises and service providers across 190+ countries.
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