Sr Customer Service Executive - Hybrid Network Services Network Operations & Support

Job Description

- 24X7 Monitoring of network events, alarms and ticket creation
- Alarms filteration and Ticket raising based on business rules
- Ticket co-relations and assignment to correct resolver group
- Perform Alarm-Event correlation, Service Impact Assessment
- Notify Retail/Wholesale Service Provider of incidents - outage notifications
- Support and execute the Real Time Change Management (Planned Outage) process
- Maintain "Work logs" for each tickets

3-6 Years of experience in :
- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Good written English and communications skills
- Netcool, Remedy, E6000 (CMTS), NxT, Tableau, knowledge preferred
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift
24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM