Sr. Customer Reporting Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Senior Customer Reporting Specialist is a key contributor within the Analytics team, responsible for delivering high-quality reporting, supporting complex data platforms, and acting as a trusted partner to stakeholders. This role combines hands-on analytical delivery with ownership of documentation, platform support, and knowledge continuity, mentoring and supporting team in day-to-day execution. 

 What You’ll Do  

• Deliver complex Customer MI and analytics reporting using business travel data, ensuring accuracy, timeliness, and consistency with defined standards 
• Act as a secondary point of ownership for critical reporting processes, tools, and data platforms, providing continuity and coverage as needed 
• Manage and support reporting workflows across tools such as Alteryx Server, databases, and downstream reporting outputs, including monitoring and resolution of failures 
• Support and maintain configurations related to reporting platforms, schedules, reference data, and controlled inputs 
• Partner with stakeholders to understand reporting needs, troubleshoot issues, and provide analytical insights and recommendations 
• Create and maintain structured process documentation and job aides 
• Contribute to continuous improvement by identifying opportunities to simplify reporting logic, reduce manual effort, and strengthen platform stability 
• Manage ITSM tickets and complex reporting requests within SLA expectations, escalating risks where appropriate 

What We’re Looking For

• Go-getter who is quick learner, energetic, curious, creative, and proactive 
• Bachelor’s degree where course work could include (either): SQL programming, statistics, travel, business analytics, finance, mathematics or related discipline
• Must have 5+ years of relevant work experience in data reporting & analytics, travel industry preferred. 
• Proficiency in MS Office Suite, Advanced working knowledge of SQL and relational databases 
• Strong understanding of data lineage, dependencies and reporting controls
• Experience using Alteryx or similar analytics tools to support reporting and data workflows 
• Strong problem-solving ability with a structured analytical approach 
• Strong communication (verbal & written) and interpersonal skills 
• Ability to document complex processes in a clear, structured, and reusable manner 
• Ability to deal with ambiguity and present/discuss work results in a compelling manner. 
• Strong communication skills with the ability to support, coach, and collaborate across teams 
• Excellent time management skills required – including ability to manage multiple priorities and work in a fast paced, multi-project environment. 
• Willingness to work flexible hours, including those needed to support customers in other regions 

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!