Sr. Custom EMR Consultant
GS Lab & GAVS
4 - 8 years
Chennai
Posted: 18/06/2025
Job Description
Technical Support: Addressing customer inquiries, resolving issues, and providing guidance on using the application.
Troubleshooting: Identifying and resolving technical problems, including software bugs, hardware issues, and integration problems.
Documentation: Maintaining documentation for system configurations, troubleshooting steps, and resolutions.
Training: Providing training to new users on how to use the application.
Incident Management: Managing incidents, prioritizing issues, and escalating when necessary.
Application Maintenance: Performing regular updates, patches, and maintenance tasks to ensure optimal performance.
Collaboration: Working with development, design, and other teams to resolve complex issues.
Root Cause Analysis: Identifying the underlying reasons for issues and implementing solutions.
Performance Optimization: Monitoring application performance and optimizing it for efficiency.
Security: Implementing and maintaining security policies and procedures.
System Upgrades and Migrations: Planning and executing system upgrades and migrations.
About Company
GS Lab and GAVS have merged to offer end-to-end digital transformation and IT services. Their combined expertise spans AI/ML, cloud modernization, infrastructure management, and cybersecurity. They serve clients in healthcare, BFSI, and enterprise IT.
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