Sr. Business Consultant – Client Partnerships & Inside Sales

Role:Sr. Business Consultant Client Partnerships & Inside Sales

Location:Gurgaon

Role Overview

We are looking forSr.Business Consultantswho will act as strategic partners to our clients, helping them grow their business while expanding the presence of our brands.

This role combinesinside sales, consulting, education coordination, and account managementto ensure strong relationships with salon partners and consistent business growth.

The Business Consultant will manage key accounts, conduct consultations, promote brand education, and drive product adoption across the assigned region.

Key Responsibilities

1.Relationship Management

• Build and maintain strong relationships withclients.
• Act as theprimary point of contactfor assigned accounts
• Conductregular business reviewswith clients.
• Understandneeds and recommend relevant product solutions

2. Business Development

• Develop strategies to increasebrand presence and product usage
• Expand brand penetration among existing clients.
• Achieve monthly and quarterlysales targets

3. Account Management

• Managekey salon accountsand ensure high satisfaction levels
• Monitor salon product consumption and recommendreplenishment cycles
• Help salons improveretail sales of professional products
• Support salons in developingpremium service menus

4. Inside Sales & Order Management

• Handleinbound inquiries and ordersfrom salon partners
• Maintain regular communication with salons throughcalls, WhatsApp, and digital channels
• Track sales pipeline and update CRM systems
• Coordinate with warehouse and logistics teams for order fulfilment

5. Education & Brand Promotion

• Invite salons toacademy trainings, workshops, and brand events
• Promotetechnical education programs and certification courses
• Assist education teams in organizingproduct demonstrations and seminars
• Ensure salons understand product usage and service protocols

6. Market Intelligence

• Track competitor activity and market trends
• Collect feedback from salons regarding products and services
• Provide insights to management onnew opportunities and challenges

Key Performance Indicators (KPIs)

• Monthly revenue from assigned salons
• Number of new salons onboarded
• Average order value per salon
• Salon retention rate
• Participation in academy training programs
• Product adoption across key service categories

Required Skills

• Strong communication and relationship-building skills
• Sales and negotiation capabilities
• Ability to understand salon business models
• Basic knowledge of professional haircare products
• CRM and reporting proficiency
• Entrepreneurial mindset with strong ownership