Job summary
We are seeking a Sr. Business Analyst with 10 to 14 years of experience in Sales and Marketing. The Business Analyst will be responsible for gathering business requirements analyzing processes and implementing solutions in the life sciences domain specifically focusing on Veeva CRM. The individual will work closely with business stakeholders IT teams and vendors to ensure successful execution of CRM related initiatives.
Responsibilities
Requirement Gathering and Analysis
Collaborate with stakeholders to gather and document business requirements for CRM related applications.
Analyze and translate business needs into functional specifications for IT and development teams.
Conduct gap analysis to identify areas for process improvement and automation.
Veeva CRM Implementation and Support
Act as a liaison between business users and technical teams to ensure Veeva CRM meets business requirements.
Assist in managing Veeva releases upgrades and enhancements.
Provide end user training and documentation for Veeva CRM functionalities.
Process Improvement and Compliance
Recommend enhancements and automation strategies to streamline CRM processes.
Work closely with Quality and Compliance teams to ensure adherence to relevant regulations and guidelines.
Data Management and Reporting
Support data integrity and governance in Veeva CRM by monitoring data quality and compliance.
Assist in designing and generating reports dashboards to provide insights into customer engagement and compliance adherence.
Work with data teams to integrate Veeva CRM with other enterprise systems such as Tableau and BI tools.
Stakeholder Collaboration
Engage with product teams to understand business challenges and deliver solutions.
Facilitate workshops presentations and demos to align stakeholders on proposed solutions.
Act as a bridge between business and technical teams ensuring smooth communication and effective project execution.
Project Coordination and Documentation
Maintain comprehensive documentation including user stories and test cases.
Support User Acceptance Testing UAT and ensure solutions meet business expectations before deployment.
Bachelors or Masters degree in Life Sciences Business or a related field.
Essential domain knowledge in life sciences operations.
Over 10 years of experience as a Business Analyst in the Life Sciences Pharma sector.
In depth techno functional understanding of Veeva CRM.
Veeva and Salesforce certifications are a plus.
Strong presentation communication and interpersonal skills.
Certifications Required
Certified Business Analysis Professional (CBAP) or equivalent.