Job Summary
We are seeking an experienced Infra Dev Specialist with 8 to 9 years of experience to join our team. The ideal candidate will have expertise in ServiceNow TSM ServiceNow CMDB / CSDM and ServiceNow ITOM. This role involves working in a hybrid model with day shifts and no travel requirements. The candidate will play a crucial role in managing and optimizing our infrastructure development processes.
Responsibilities
Lead the implementation and management of ServiceNow TSM to streamline IT service management processes.Oversee the configuration and maintenance of ServiceNow CMDB / CSDM to ensure accurate and up-to-date asset and configuration data.Provide expertise in ServiceNow ITOM to enhance IT operations management and automate routine tasks.Collaborate with cross-functional teams to identify and resolve infrastructure-related issues.Develop and maintain documentation for infrastructure processes and procedures.Ensure compliance with industry standards and best practices in infrastructure management.Monitor system performance and implement necessary improvements to optimize efficiency.Conduct regular audits and assessments to identify areas for improvement in infrastructure management.Train and mentor junior team members on ServiceNow best practices and tools.Participate in the planning and execution of infrastructure projects to support business objectives.Communicate effectively with stakeholders to provide updates on infrastructure status and performance.Stay updated with the latest trends and advancements in ServiceNow and infrastructure management.Contribute to the development of strategies to enhance the overall IT infrastructure.
Qualifications
Must have extensive experience in ServiceNow TSM ServiceNow CMDB / CSDM and ServiceNow ITOM.Should have a strong understanding of IT service management and IT operations management principles.Must possess excellent problem-solving and analytical skills.Should have the ability to work collaboratively in a hybrid work environment.Must have strong communication and documentation skills.Should be able to train and mentor junior team members effectively.Must be proactive in identifying and addressing infrastructure issues.Should have a keen eye for detail and a commitment to maintaining high standards.Must be adaptable to changing technologies and industry trends.Should have experience in conducting audits and assessments.Must be able to manage multiple tasks and projects simultaneously.Should have a strong commitment to continuous improvement.Must be able to work independently and as part of a team.
Certifications Required
ServiceNow Certified Implementation Specialist ITIL Foundation Certification
