Sr Associate Consultant

Infosys

5 - 10 years

Bengaluru

Posted: 01/06/2025

Job Description

Responsibilities

• Should have good knowledge and understanding on ITIL framework and ITSM processes e.g. Incident Management, Problem Management, Change Management, Service Request Fulfillment, Continuous Service Improvement etc. • Experience working in IT Service Management tools (e.g. ServiceNow, Remedy, JIRA etc.) • Hands on experience in change and deployment management in non-production as well as production environments • Internal and external could service support (PCF, Azure Oracle Cloud) – Space creation, User access, Service configuration, Coordination of Orgs, Environment troubleshooting, • SaaS Platform support (HPS/Salesforce/Oracle etc.) – Coordination of setup/integration, Environment troubleshooting, Configuration management, Ongoing maintenance, • Experience in functional and infrastructure health check automation in non-production environments using open-source tools like Selenium. • Experience in APM tools (Dynatrace, AppDynamics, Datadog, Splunk, SolarWinds) • Knowledge on DevOps pipelines, tool chains and their integration • ITIL V3 or V4 certification is an added advantage.

Technical Requirements

Not Available

Preferred Skills

Technology->Infrastructure Testing->Infrastructure Testing - ALL

Technology->Infra_ToolAdministration-ITSM->ServiceNow

Additional Responsibilities

Not Available

Educational Requirements

Bachelor of Engineering

About Company

Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India. Founded in 1981, the company provides IT services, business consulting, and outsourcing solutions to clients across more than 50 countries. Infosys is known for its strong emphasis on innovation, enterprise transformation, and sustainability, and has been instrumental in driving large-scale digital transformation for some of the world’s leading organizations. With a robust portfolio that spans cloud computing, artificial intelligence, cybersecurity, and enterprise solutions, Infosys continues to be a trusted technology partner for businesses navigating the digital age.