Sr Associate App/Prod Support

Job Description:

Key Responsibilities:

• Provide operation support for production systems and applications, ensuring their optimal performance and availability.
• Ensure data accuracy and perform backload of missing data into production system
• Monitor system performance and respond to incidents promptly, following established procedures for resolution.
• Perform routine maintenance tasks, including backups, patching, and updates on On-Prem and Azure environment.
• Collaborate with senior team members to deploy new releases and updates, ensuring minimal disruption.
• Troubleshoot and resolve issues related to data integrity, application performance, database connectivity, and server configurations.
• Document support activities, incidents, and resolutions in the ticketing system.
• Participate in shift rotations, ensuring continuous support coverage.
• Implement and maintain automation scripts for routine tasks using Python, Java, Shell Scripting.
• Create and monitor Grafana dashboards.

Shift: Rotational Shifts (1PM-10PM, 5:30PM-2:30AM IST)

Technical Skills:

Programming                       : Java, Shell Scripting

Operation Experience       :  Large scale enterprise applications, Data intensive operations.

Database                               : PostgreSQL, Snowflake

DevOps Tools                       : DevOps, Jenkins, Docker, Kubernetes, JFrog, Grafana

Operating Systems              : Linux/Unix

Cloud Experience                : Experience with cloud platforms (Azure) is an advantage

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-5 years of experience in operations support, system administration, or a similar role.
• Familiarity with DevOps principles and practices.
• Good understanding and working experience on SQL.
• Proficiency in programming and scripting languages (Java, JavaScript, Python, Shell) and automation.
• Hands-on experience with cloud platforms (Azure) is a plus.
• Familiarity with CI/CD tools (Jenkins) and containerization technologies (Docker, Kubernetes) is an advantage.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent verbal and written communication and teamwork skills.
• Willingness to work in a rotational shift environment, including nights and weekends.
• Experience in Snowflake, Droid framework is a plus.

Preferred Qualifications:

• Experience with Java back end application development and support.
• Basic knowledge of production operations best practices.
• Previous experience in a 24/7 support environment.

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.