Sr Analyst II Data Engineering

Job Description:

For Linux L2 resource, please find below JD:

Linux Technical Experience: 6+ yrs

Total IT Experience: 8+ yrs

Academic: Engineering or IT Academic.

1. Carry out the advance level of troubleshooting on Linux OS and application

2. Work in a 24 X 7 Environment.

3. Extend technical support the Clients over email and phone.

4. Good communication written and verbal.

5. Responsible for the uptime of the various client projects being managed / monitored.

6. Ensure that tickets raised per shift are closed as per SLA & if not escalate per escalation Matrix.

7. Raise & technically update the tickets in ticketing system for all the issues handled/worked upon.

8. Shift report generation on daily issues handled / escalated in the form of Daily reports.

9. Work on the change request.

10. Apply patches to the OS or upgrade the OS as and when required, as per the approval from the respective Team Leaders.

11. Monitoring & management of agents like Deep security, SIEM & BMC TSA/TSOM, Commvault.

12. Ensure earlier resolution to the issues to meet SLA.

13. Following up with Vendors or other teams – hardware & software whenever required & resolve issues by minimizing downtimes.

14. Commissioning and Decommissioning of servers.

15. Installation of infra applications as applicable.

16. Working on project work as applicable.

17. Driving initiatives as applicable.

18. Proactively maintain & develop all Linux infrastructure to maintain a 24x7x365 uptime service.

19. Maintain best practices on managing systems and services across all environments.

20. Fault finding, analysis and of logging information for reporting of performance exceptions.

21. Proactively monitoring system performance and capacity planning.

22. Manage, coordinate, and implement software upgrades, patches on servers.

23. Create and modify scripts to perform daily operational tasks.

24. Provide input on ways to improve the stability, security, efficiency, and scalability of environment.

25. Collaborate with other teams & members to develop automation strategy & deployment processes.

26. Linux server administration in virtualized environment.

27. Knowledge of Linux: RHEL 8 & 9.

28. Installing & maintaining Linux native services as well as Bind, Apache, postfix, MTA, squid, nginx.

29. Familiarity with load balancing, firewalls, etc.

30. Knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP

31. Proficient with network tools such as iptables, tcpdump, HA-Proxy, etc.

32. Experience with virtualization technologies, such as VMware, KVM, etc.

33. Experience with Nagios or any other monitoring tools.

34. Additional Linux certifications (RHCE and RHCA) will be considered an advantage.

35. Experience in RHEL patching activity to close VA observations.

36. LVM (logical volume manager) administration & User administration.

37. SCD, VAPT & OS Hardening

38. Minor & Major version upgrade

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