Sr Analyst I Infrastructure Services

Job Description:

Job Description

Essential Job Functions:

• Develop Knowledge Management Frameworks: Design, build, and implement comprehensive frameworks that capture, organize, and facilitate the sharing of knowledge across teams and departments.
• Enable Knowledge Evolution with GenAI: Drive the evolution of knowledge repositories and management systems with generative AI capabilities, ensuring the system continuously learns and improves in response to user inputs and new information.
• Create and Maintain Solution Banks: Establish and manage a repository of solution banks that can be utilized by teams to solve recurring challenges efficiently. Develop processes to update and evolve these solution banks as knowledge and technology advance.
• Collaborate with Cross-functional Teams: Work closely with stakeholders, including engineers, data scientists, and domain experts, to understand knowledge requirements, identify gaps, and continuously improve knowledge management solutions.
• Ensure High-Quality Knowledge Assets: Create and maintain high standards for knowledge assets, ensuring they are accurate, accessible, and aligned with organizational goals.
• Leverage Advanced AI Techniques: Apply AI/ML techniques, particularly GenAI, to enhance knowledge retrieval, classification, and recommendation processes, making knowledge systems more intuitive and user-centric.
• Measure and Report on Knowledge System Effectiveness: Develop metrics to measure the effectiveness of knowledge systems and GenAI implementations, using these insights to drive improvements and maximize impact.

Basic Qualifications:
• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
• Proven experience in infrastructure technology analysis
• Proficiencies in data analysis and problem-solving
• A continuous learner that stays abreast with industry knowledge and technology

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