Sr. Account Manager

Role Overview:

The Senior Account Manager will be responsible for owning key client accounts end-to-end, acting as the primary point of contact between clients and internal teams. This role requires strong client handling skills, clear communication, strategic thinking, and the ability to manage multiple accounts without compromising delivery quality. You are expected to lead conversations, manage expectations, protect timelines, and ensure retentionnot just execute tasks.

Key Responsibilities

Client Management & Communication

Act as the primary SPOC for assigned clients

Lead client onboarding, briefing calls, review meetings, and ongoing communication

Manage client expectations, scope, timelines, and deliverables proactively

Handle escalations, feedback, and difficult conversations with confidence and clarity

Build long-term client relationships focused on trust, performance, and retention

Account Ownership & Delivery

Own accounts from onboarding to monthly delivery and renewal

Translate client briefs into clear internal action plans

Ensure all deliverables are met on time and as per scope

Maintain high service quality while handling multiple clients simultaneously

Monitor account health, identify risks early, and course-correct when needed

Internal Coordination

Work closely with PR, content, design, digital, and operations teams

Ensure internal teams have clear briefs, deadlines, and priorities

Follow up rigorously to avoid delays or gaps in delivery

Take accountability for final output before it reaches the client

Strategy & Growth Support

Contribute to client strategy discussions and campaign planning

Identify upsell or cross-sell opportunities where relevant

Support renewals by demonstrating value and performance

Provide feedback to leadership on client trends, challenges, and improvements

Reporting & Documentation

Oversee weekly/monthly client reports and reviews

Ensure documentation, trackers, and internal notes are updated

Share clear status updates with leadership on account performance

Skills & Experience

4-7 years of experience in an agency environment (PR / Marketing / Digital / Brand)

Proven experience handling multiple clients independently

Strong communication, negotiation, and stakeholder management skills

Ability to manage pressure, deadlines, and demanding clients

Clear understanding of agency workflows and timelines

Highly organised with strong follow-up skills

Comfortable pushing back when required, with professionalism

What Were Looking For

Someone who owns accounts, not just tasks

Calm under pressure and confident with clients

Detail-oriented but also big-picture focused

Reliable, accountable, and process-driven

Someone who understands that this is a client-facing leadership role, not a junior execution role

Why Join Sorta Famous

Work closely with leadership and decision-makers

Handle meaningful clients with real ownership

Fast-paced environment with room to grow into leadership roles

No unnecessary hierarchy - performance and accountability matter

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