Sprinklr Expert

LTIMindtree

5 - 7 years

Hyderabad

Posted: 02/06/2025

Job Description

Role description

Role Summary

The Social Listening Analyst will be responsible for monitoring analyzing and reporting on digital conversations across social media platforms The role involves identifying trends sentiment and emerging issues to inform marketing customer support and brand strategy This position requires a strong analytical mindset attention to detail and the ability to translate data into actionable insights

Key Responsibilities

Social Listening Monitoring

Track brand mentions competitor activity and industry trends across platforms like Twitter Facebook Instagram LinkedIn and YouTube using tools such as Sprinklr

Sentiment Trend Analysis

Analyze conversations to identify sentiment shifts emerging risks and opportunities for engagement Provide realtime s for spikes in activity or potential crises

Insight Reporting

Deliver weekly and monthly reports with actionable insights for marketing PR and customer experience teams Visualize data using dashboards and storytelling techniques

Stakeholder Collaboration

Work closely with social media managers brand teams and customer support to align listening insights with campaign goals and customer needs

Automation Optimization

Leverage Sprinklrs automation features for influencer detection copyright violation s and smart ticket routing to enhance operational efficiency

Required Qualifications

Bachelors degree in Marketing Communications Data Analytics or a related field

57 years of experience in social media analytics digital marketing or community management

Strong analytical skills and proficiency in Excel Power BI or Tableau

Excellent written and verbal communication skills

Experience with social media monitoring tools eg Brandwatch Netbase Talkwalker

Preferred Qualifications

Handson experience with Sprinklr for listening engagement and reporting

Familiarity with AIdriven insights and automation workflows in social platforms

Certifications in social media analytics or digital marketing tools

Experience working in a global or multiregional team environment

Skills

Mandatory Skills : HTML/HTML5,JavaScript,Sprinkler

About Company

LTIMindtree is a global technology consulting and digital solutions company formed by the merger of Larsen & Toubro Infotech (LTI) and Mindtree in 2022. A subsidiary of Larsen & Toubro (L&T), it offers end-to-end services in areas like cloud computing, data analytics, artificial intelligence, enterprise applications, and digital transformation. Headquartered in India, LTIMindtree serves clients across industries including banking, manufacturing, energy, retail, and healthcare, with a strong global presence and a focus on innovation-driven solutions.