Splunk - Service and Architecture Lead

Splunk - Service and Architecture Lead

Experience: 15+ years

Location: Noida

Job Description

This role offers the opportunity to shape the strategy and execution of Splunk services globally, with a strong focus on data-driven insights, platform scalability, and architectural excellence. Youll be empowered to lead service delivery, define technical roadmaps, and foster a culture of continuous improvement.

Role Overview

As Splunk Service and Architecture Lead, you will be responsible for the end-to-end management and strategic direction of Splunk services, including log management, metrics collection, alerting, and dashboarding across infrastructure and application domains.

You will work closely with Information Security, Infrastructure, and Application teams to ensure secure, reliable, and scalable observability solutions across the enterprise.

Splunk services are delivered through a managed service provider. You will be accountable for overseeing the providers performance, ensuring adherence to contractual KPIs and SLAs, and driving continuous improvement in service quality and data usability.

Key Responsibilities

Own and manage the Splunk service portfolio across all regions.

Define and maintain the Splunk architecture roadmap in alignment with enterprise IT strategy.

Govern the managed service providers performance through structured KPI and SLA frameworks.

Collaborate with Information Security and Infrastructure teams to ensure secure and integrated observability solutions.

Lead service reviews and drive corrective actions and improvements.

Monitor and report on service performance, data ingestion health, and operational metrics.

Drive automation, standardization, and self-service capabilities across Splunk platforms.

Act as the primary escalation point for major incidents and service disruptions.

Ensure compliance with security, privacy, and regulatory requirements.

Lead vendor management and contract negotiations for Splunk-related services and tools.

Team & Reporting

Splunk services are delivered by a managed service provider under your governance.

You will work closely with Information Security, Infrastructure, and Application teams.

Reports to Digital Infrastructure Leadership.

Leads cross-functional collaboration across global teams and business units.

Profile Requirements

• Minimum 5 years of experience in observability, monitoring, or log analytics platforms with total experience of 15+ years in IT Industry.
• Proven experience managing services through external providers with SLA/KPI frameworks.
• Strong knowledge of Splunk Enterprise, Splunk Cloud, Splunk ITSI, and related integrations.
• Experience with ITIL processes and service management tools (e.g., ServiceNow).
• Excellent communication, stakeholder management, and vendor negotiation skills.
• Strategic thinker with hands-on technical capabilities.
• Key Attributes
• Governance-Oriented: Ensures service provider accountability through structured performance management.
• Strategic and Technical: Balances long-term architectural vision with operational excellence.
• Resilient: Handles complex challenges and escalations with professionalism.
• Innovative: Continuously seeks opportunities to improve observability and service efficiency.
• Accountable: Owns service outcomes and drives continuous improvement through data-driven decisions.
• What We Offer
• A leadership role in a global, high-tech enterprise environment.
• Opportunities for professional growth and certification.
• Competitive compensation and benefits.
• A culture of innovation, collaboration, and continuous improvement.