Spl'st, SME

Job Summary

•    SCB’s Common Engineering Platform aims to provide excellent developer experience by collaborating with architecture and chapters. The technical writer role is at the centre of providing top notch experience to the developers.
•    Common Engineering is a strategic focus for WRB. The business objective is to deliver efficiency by creating secure, simple to use, well documented and reusable artefacts.
•    The candidate will be responsible for creating, editing, and maintaining comprehensive documentation for core banking systems, card services, and lending products

Key Responsibilities

The Core Banking, Cards, and Lending Technical Writer will be responsible for creating, editing, and maintaining comprehensive documentation for core banking systems, card services, and lending products. This role involves working closely with product managers, developers, and other stakeholders to ensure that all technical content is accurate, clear, and user-friendly. The ideal candidate will have a strong understanding of banking operations, financial products, and technical writing best practices.
•    Documentation Development:
o    Create and maintain technical documentation for core banking systems, card services, and lending products, including user guides, system manuals, API documentation, and release notes.
o    Develop clear, concise, and comprehensive documentation that meets the needs of various stakeholders, including developers, system administrators, and end-users.
•    Collaboration and Communication:
o    Work closely with product managers, software developers, and other subject matter experts to gather information and understand the functionality and features of banking and financial products.
o    Participate in cross-functional team meetings to stay updated on product developments and changes.
•    Content Management:
o    Organize and maintain a centralized repository of all technical documentation.
o    Ensure all documentation is up-to-date, accurate, and accessible to relevant stakeholders.
•    Quality Assurance:
o    Review and edit documentation for accuracy, clarity, consistency, and adherence to established standards and guidelines.
o    Conduct usability testing of documentation to ensure it meets the needs of the target audience.
•    Continuous Improvement:
o    Stay current with industry trends, best practices, and emerging technologies in banking, cards, and lending.
o    Continuously improve documentation processes and tools to enhance efficiency and quality.
Key stakeholders

• Country Product teams, Domain Architects, Enterprise Technology team, Group Cross-Functional product teams, Group Risk and Control team, External partners, and stakeholders

Other Responsibilities

• Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions 

Skills and Experience

• API Design
• Experience with git and Atlassian toolset.
• Agile development
• Experience with Open API specifications

Qualifications

 Bachelor's degree in Technical Writing, Communications, Information Technology, Finance, or a related field. 
•    Overall 8+ Years of technology experience & Minimum of 3+ years of experience in technical writing, preferably within the banking or financial services industry.
•    Experience with API documentation and technical writing for software development.
•    Excellent written and verbal communication skills.
•    Strong understanding of core banking systems, card services, and lending products.
•    Proficiency in using documentation tools such as Microsoft Word, Adobe Acrobat, and content management systems.
•    Ability to understand and explain complex technical concepts in a clear and concise manner.
•    Strong organizational skills and attention to detail.
•    Ability to work independently and collaboratively in a fast-paced environment.
•    Strong analytical and problem-solving skills.
•    High level of initiative and ability to manage multiple projects simultaneously.
•    Familiarity with Agile development methodologies.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.