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SPE-Product info & MDM

Cognizant

2 - 5 years

Hyderabad

Posted: 18/06/2025

Job Description



Job Summary

Join our team as a Specialist in Product Information and Master Data Management where you will leverage your expertise in customer service management and supply chain analytics within the retail sector. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes ensuring seamless customer experiences and contributing to our companys success.


Responsibilities

  • Manage and maintain product information and master data to ensure accuracy and consistency across all platforms.
  • Collaborate with cross-functional teams to streamline order management processes and enhance customer service delivery.
  • Analyze supply chain data to identify trends and opportunities for process improvement in the retail sector.
  • Develop and implement strategies to optimize inventory management and reduce operational costs.
  • Provide support to the customer service team by addressing complex inquiries and resolving issues efficiently.
  • Monitor and report on key performance indicators to drive continuous improvement in service quality.
  • Utilize data analytics tools to generate insights that inform decision-making and strategic planning.
  • Coordinate with stakeholders to ensure alignment on product information and data management initiatives.
  • Conduct regular audits of master data to maintain data integrity and compliance with industry standards.
  • Lead efforts to enhance the customer experience by implementing best practices in service management.
  • Support the implementation of new technologies and systems to improve data management capabilities.
  • Train and mentor team members on data management processes and tools to build organizational capability.
  • Ensure compliance with company policies and regulatory requirements in all data management activities.

    • Qualifications

  • Possess a strong background in customer service management and supply chain analytics within the retail industry.
  • Demonstrate proficiency in order management processes and data analytics tools.
  • Exhibit excellent problem-solving skills and the ability to work collaboratively with cross-functional teams.
  • Have a keen attention to detail and a commitment to maintaining data accuracy and integrity.
  • Show adaptability to rotational shifts and a hybrid work model.
  • Display effective communication skills to engage with stakeholders and team members.
  • Hold a degree in a relevant field such as business administration supply chain management or information technology.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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