Job Summary
We are seeking a skilled professional for the role of SPE-Default Servicing with 2 to 4 years of experience. The ideal candidate will have expertise in MS Excel and a good understanding of foreclosure claim filing and escrow administration within the mortgage loan domain. This position requires working from the office during night shifts with no travel obligations.
Responsibilities
Senior Process associate is expected to meet or exceed the set agreed target both during the training period and in the period following training.
The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.
Quality
Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.
The quality targets will be revised based on the tenure and any such changes will be made known to the associate.
Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development.
Essential Functions
Basic knowledge of Mortgage industry and ability to recognize various mortgage documents (example Deed Appraisal Invoices Payoff letters etc)
File claims for reimbursement of expenses.
Reconcile claim proceeds.
File supplemental claims as needed.
Ensure data accuracy.
Ability to review and gauge any red flags in the document and information provided in client system.
Perform other related duties as required and assigned.
Qualification (Senior Process Associate)
Graduate in any discipline
0 to 1 year of Experience in BPO Transaction Data Processing background.
Qualification (Sr. Process Associate)
Graduate in any discipline
1 Plus year of experience in Mortgage BPO Transaction Data Processing background.
Skill Sets
Good analytical skills research knowledge and decision making.
Knowledge of MS office (Excel)
Good written and spoken communication skills.
Ability to work in shifts (preferably night)
Willing to work 6 days a week.
Certifications Required
Certified Mortgage Servicer (CMS) or equivalent certification in mortgage servicing.