Job Summary
Join our team as a Customer Service Specialist where you will leverage your expertise in customer service and claims to enhance client satisfaction and streamline processes. With a hybrid work model and night shifts you will play a crucial role in addressing customer inquiries and resolving claims efficiently contributing to our companys reputation for excellence.
Responsibilities
- Address customer inquiries promptly and accurately to ensure high levels of satisfaction.
- Resolve claims efficiently by applying your domain expertise and adhering to company policies.
- Collaborate with team members to identify and implement process improvements for better service delivery.
- Utilize customer feedback to enhance service offerings and address potential issues proactively.
- Maintain detailed records of customer interactions and claims resolutions for future reference.
- Provide insights and recommendations to management based on customer interactions and claims data.
- Ensure compliance with industry regulations and company standards in all customer service activities.
- Assist in the development and delivery of training materials for new team members to enhance their skills.
- Monitor and report on key performance indicators to track service quality and identify areas for improvement.
- Engage with customers through various communication channels ensuring a seamless experience.
- Support the implementation of new technologies and tools to improve customer service efficiency.
- Participate in team meetings and contribute ideas to enhance overall team performance.
- Adapt to changing customer needs and industry trends to maintain service excellence.
Qualifications
- Possess strong communication skills to effectively interact with customers and team members.
- Demonstrate proficiency in handling claims with attention to detail and accuracy.
- Exhibit problem-solving abilities to address customer issues and improve service processes.
- Have experience in a customer service role preferably in a claims-related environment.
- Show adaptability to work in a hybrid model and night shifts ensuring flexibility in service delivery.
- Display a customer-centric approach prioritizing customer satisfaction and loyalty.
- Be familiar with industry regulations and compliance standards related to claims and customer service.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification in customer service.