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SPE-Customer Service HC

Cognizant

5 - 10 years

Pune

Posted: 05/08/2025

Job Description



Job Summary

Join our dynamic team as a Customer Service Specialist where you will leverage your expertise in UiPath MS Excel and customer service to enhance our payer domain operations. With a hybrid work model and night shifts you will play a crucial role in streamlining processes and improving customer satisfaction. Your contributions will directly impact our companys efficiency and customer relations fostering a positive societal impact.


Responsibilities

  • Utilize UiPath to automate routine tasks enhancing operational efficiency and accuracy in customer service processes.
  • Employ MS Excel to analyze data generate reports and provide insights that drive decision-making and improve service delivery.
  • Deliver exceptional customer service by addressing inquiries and resolving issues promptly ensuring customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to identify process improvements and implement solutions that enhance the customer experience.
  • Monitor and evaluate service metrics to ensure compliance with company standards and identify areas for improvement.
  • Develop and maintain comprehensive documentation of processes and procedures to support knowledge sharing and training initiatives.
  • Assist in the development and implementation of customer service strategies that align with organizational goals and objectives.
  • Provide feedback and recommendations to management on customer service trends and potential areas for enhancement.
  • Participate in training sessions to stay updated on industry best practices and emerging technologies in the payer domain.
  • Support the integration of new technologies and tools to improve service delivery and operational efficiency.
  • Communicate effectively with customers and internal stakeholders to ensure clarity and understanding of service processes.
  • Foster a positive work environment by promoting teamwork collaboration and continuous learning.
  • Ensure adherence to company policies and procedures maintaining a high standard of professionalism and integrity. Qualifications
  • Demonstrate proficiency in UiPath for process automation and efficiency improvements.
  • Exhibit advanced skills in MS Excel for data analysis and reporting.
  • Possess strong customer service skills with a focus on resolving issues and enhancing customer satisfaction.
  • Have experience in the payer domain understanding its unique challenges and opportunities.
  • Show ability to work effectively in a hybrid work model and adapt to night shifts.
  • Display excellent communication and interpersonal skills for effective collaboration.
  • Maintain a proactive approach to problem-solving and process improvement.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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