Specialist System Engineering

Job Description:

Roles & Responsibilities

Test Planning and Strategy :- Design comprehensive test strategies for ServiceNow implementations, upgrades, and enhancements. - Collaborate with product owners and developers to understand requirements and define test objectives.

Test Case Development : - Create detailed and reusable test cases based on functional and technical specifications. - Ensure test cases cover all relevant scenarios, including edge cases, integrations, and performance.

Test Execution : - Execute manual and automated test cases across different ServiceNow modules. - Identify, document, and track defects, working closely with the development team to resolve them.

Test Automation :- Develop and maintain automated test scripts using appropriate tools and frameworks. - Optimize test automation processes to enhance efficiency and reduce manual effort.

Reporting and Documentation :- Prepare detailed test reports and provide regular updates on test progress and defect status. - Maintain comprehensive documentation of test cases, test results, and test environments.

Continuous Improvement : - Identify areas for process improvement and suggest enhancements to testing methodologies. - Stay updated with the latest ServiceNow features and testing tools.

Collaboration and Training : - Work closely with cross-functional teams to ensure alignment on quality goals. - Provide training and guidance to team members on best practices in ServiceNow testing.

Qualifications :- Bachelor’s degree in Computer Science, Information Technology, or a related field. - 3+ years of experience in ServiceNow testing, including manual and automated testing. - Proficiency in test automation frameworks and tools relevant to ServiceNow (e.g., ATF, Selenium). - Solid understanding of ServiceNow modules like ITSM, ITOM, HRSD, or CSM. - Experience with Agile methodologies and test management tools like JIRA. - Strong analytical skills and attention to detail. - Excellent communication, problem-solving, and organizational skills.

Weekly Hours:

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.