Specialist Software Engineer - Support

Responsible to perform Level1 and Level2 Support BAU activities to maintain Application stability.

Effective collaborations with different application team and business users for immediate resolutions for production issues and queries.

Facilitate RCA forums with all the stakeholders to ensure Service quality.

Monitor, analyze, report and ensure day to day operational execution.

Identify operational efficiency opportunities, automation opportunities; document and track until closure.

Track all knowledge management requirement and ensure completing required updates/trainings on a timely manner.

Participate in Knowledge transfer process and ensure controlled entry into Production operations.

Internal Interfaces:
- Team members, Developers, Technical leader, Business Analyst
External Interfaces:
- Onshore team, Developers, Technical Lead, Business Analyst, End Users"

Responsible for understanding and analyzing any unexpected behavior in production, perform Level1 and Level 2 analysis and communicate properly to all the stakeholders.

• At least 4 years of experience in Production Support preferably Banking domain.
• Good knowledge on SQL
• Good knowledge on any scheduling tool (Preferably Autosys)
• Through understanding of Level 1 and Level 2 support operations, ITIL best practices and industry trend.
• Good communication and Good interpersonal skills.
• Strong Autonomy / Proactive and Flexible.
• Ability to multitask and work with multiple stakeholders across the globe under tight delivery timelines.
• Comfortable to work as a team and share information with the teammates
• Excellent analytical and problem solving skills with a strong desire to own issues through to resolution.  
• Able to handle Complex problems regularly and come up with creative and effective approaches for resolution.  
• Knowledge on Power Bi report will add value.  
• Need to have long term perspective on end user needs. Collaborates closely with all stakeholders to develop solutions. Think ahead, acts with oversight, co-ordinates efforts to support strategy.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusWe are committed to support accelerating our Group’s ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you’re joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating?You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities. There are many ways to get involved.