Specialist, Quality Services, Alexa Tech Support
Amazon
5 - 10 years
Chennai
Posted: 10/05/2025
Job Description
Quality Services (QS) org provides testing support for Devices, Retail and AWS products.
The primary objective of QS org is to provide manual testing support, which includes regression and new feature/product testing.
A Specialist, Quality Services gains domain expertize to influence and impact regression test coverage across one or more components or features of a product.
They guide team members and actively involved in preparing knowledge management document.
*Roles and Responsibilities:*
· Test and act as a point of contact for one or more components or features.
· Reviews the test cases for assigned components and ensures test cases are maintained without any ambiguity and recommend any missing test coverage.
· Ensures all clarifications filed by the team are addressed internally and appropriate bugs are filed for their area of scope
· Represents team’s bugs in triage meetings.
Gives complete context and details as required.
· Performs root cause analysis and provides data to the managers for issues/escalations on their area of scope.
· Performs training and knowledge management within the team that helps associates to understand the product.
· Assess SOPs followed and recommend improvements partnering with stakeholders and team members to build useful solutions.
Key job responsibilities
Quality Services (QS) org provides testing support for Devices, Retail and AWS products.
The primary objective of QS org is to provide manual testing support, which includes regression and new feature/product testing.
A Specialist, Quality Services gains domain expertize to influence and impact regression test coverage across one or more components or features of a product.
They guide team members and actively involved in preparing knowledge management document.
*Roles and Responsibilities:*
· Test and act as a point of contact for one or more components or features.
· Reviews the test cases for assigned components and ensures test cases are maintained without any ambiguity and recommend any missing test coverage.
· Ensures all clarifications filed by the team are addressed internally and appropriate bugs are filed for their area of scope
· Represents team’s bugs in triage meetings.
Gives complete context and details as required.
· Performs root cause analysis and provides data to the managers for issues/escalations on their area of scope.
· Performs training and knowledge management within the team that helps associates to understand the product.
· Assess SOPs followed and recommend improvements partnering with stakeholders and team members to build useful solutions.
Basic Qualifications
1
- 3 year of equivalent product testing experience · Working knowledge of the Software Testing Lifecycle (STLC) · Should have good communication and influencing skills · Should be able to work in the absence of preset work instructions and be instrumental in setting up the documentation around the same.
· Be a team player, coordinate with team members and proactively identify issues impacting productivity and quality.
Preferred Qualifications
Device testing knowledge including hardware testing .
Experience working with remote teams.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how
- we
- hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
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