Specialist – Payroll Implementation

Role Overview

We are looking for a highly competent and experienced payroll professional with strong knowledge of India and Middle East (GCC) payroll, capable of managing enterprise customers independently.

The candidate will act as the Primary SPOC for assigned accounts and will handle both end-to-end customer support and full-cycle payroll implementation.

Key Responsibilities

Enterprise Payroll Support

• Act as the Primary SPOC for assigned enterprise customers
• Handle 2025 support tickets per day while ensuring SLA adherence
• Ensure high levels of customer satisfaction and service quality
• Manage end-to-end customer support including:
• Query resolution
• Functional guidance
• User training
• Documentation maintenance
• Coordinate actively with clients and internal technical teams for critical issues
• Perform and document Root Cause Analysis (RCA) for recurring issues
• Monitor and validate payroll outputs to ensure accuracy

Payroll Expertise (India & GCC)

Strong hands-on experience in:

• India Payroll Processing & Compliance as well as GCC / Middle East Payroll
• Leave policies & sick leave deduction logic
• Gratuity / EOS calculations
• GL mapping & bank file validation
• YTD reporting and payroll reconciliation

Implementation Ownership

• Independently drive end-to-end payroll implementations
• Conduct requirement gathering workshops
• Perform system configuration
• Manage UAT and parallel payroll
• Handle client sign-offs
• Support Go-Live and post Go-Live stabilization

Preferred

• Experience handling enterprise clients
• Exposure to integrations and payroll interfaces
• Experience preparing functional documentation and SOPs