Specialist Network Technology Support

Job Description:

Job Profile Name : Specialist Network Design Engineering
Job Level : I05
Job Family : NET-Network Design Engineering / NET08102

Job Description:

Overall Purpose: Provide expert consultation and develop network designs for wireless, wireline and broadband infrastructure, using engineering principles and approved guidelines to ensure robust, scalable and efficient network solutions.

Key Roles and Responsibilities:

o   End to end responsibility for customer’s Service Request per Change Management Process, including project management tasks (liaising with 3rd parties, scheduling, execution of planned change request), customer single point of contact for assigned project

o   technical validation and preparation of the change request (configuration script), execution of the change during scheduled window, testing & troubleshooting, root cause analysis, producing technical documentation

o   project administration & data processing in internal tooling (multiple applications, dBs, tools)

Education/Experience: Bachelor’s degree (BE/BS) desired. 7+ years of related experience.

Required skills:

o   university degree in technical field (Telecom/Networking) an advantage

o   strong English communication skills - both written & verbal (advanced level)

o   7+ years of experience or adequate knowledge with Cisco configuration or network tech support 3rd level

o   project & change management experience is a plus

o   required CCNA, CCNP (routing & switching) is an advantage

o   customer handling & analytical skills

o   ability to work under pressure & flexibility

Preferred skills:

o   IP and data routing technology and policies, network design

o   knowledge of network protocols: BGP, OSPF, RIP, EIGRP, MPLS, VRRP, HSRP, GLBP, etc.

o   security, NAT configuration, proxy server and firewalls

o   WAN technologies: Ethernet, Frame Relay, PPP, POS, ATM, DSL, ISDN, etc.

o   QoS, Multicast, VoIP, PVC/VRF-lite

o   Hardware: Cisco routers, switches, CSU/DSU, modems

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.