Specialist

The Export/Import Documentation Specialist is responsible for the accurate preparation, submission, and timely processing of all export and import documentation to relevant stakeholders. This role requires adherence to established Internal Operating Procedures (IOPs) and the proactive identification of any deviations, ensuring compliance with all required standards. The specialist will ensure the quality of data used in documentation processes to meet established Service Level Agreements (SLAs), provide up-to-date knowledge and training on processes, and support continuous improvement initiatives, including performing root cause analyses in the event of escalations. This position may also involve training new hires and guiding them through the process(es).

Key Responsibilities:

• Document Preparation & Submission:
  Prepare all necessary export and import documentation accurately and in a timely manner. Submit the documentation to the relevant internal and external stakeholders as per the defined timelines.

• Adherence to IOPs:
  Ensure strict compliance with Internal Operating Procedures (IOPs) during all stages of documentation preparation and submission. If any deviations from the process are identified, these should be proactively communicated to the relevant stakeholders for further review.

• Data Quality Assurance:
  Focus on maintaining high standards of data quality and integrity. Ensure that all information included in the documentation is accurate, complete, and up-to-date to meet SLAs.

• Knowledge of Process & IOPs:
  Stay informed about updates and changes to internal processes and IOPs, ensuring that documentation adheres to the latest standards and regulations. Participate in regular training to maintain process knowledge.

• Root Cause Analysis:
  In the event of escalations or issues with documentation, conduct root cause analysis to identify the underlying causes. Develop and implement corrective actions to prevent recurrence and improve future processes.

• Training & Mentorship:
  Train and onboard new hires on the documentation preparation process and IOPs, ensuring they understand the procedures and standards. Provide ongoing support and guidance to team members to maintain consistency and efficiency in documentation practices.

Required Skills and Qualifications:

• Strong knowledge and understanding of export and import documentation procedures.
• Detail-oriented with a focus on ensuring data accuracy and quality.
• Ability to work with stakeholders to resolve issues and meet deadlines.
• Proactive approach to identifying process deviations and taking corrective action.
• Strong communication and interpersonal skills for collaborating with both internal and external stakeholders.
• Ability to perform root cause analyses and implement improvements.
• Experience with training and mentoring new hires.
• Up-to-date with training on internal processes and IOPs.

Preferred Qualifications:

• Previous experience in a logistics or international trade role.
• Familiarity with regulatory requirements related to international trade and customs documentation.
• Experience working with SLAs in a process-driven environment.
   

  Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

  At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

  With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

  Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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