Specialist II - P&C Ops

Role Summary

We are hiring for an HR Operations role focused on Onboarding, Background Verification (BGV), and Offboarding operations. This role is critical to ensuring a seamless employee lifecycle experience by managing day-to-day HR ops execution while also improving turnaround times (TATs), automating low-value tasks, and strengthening data accuracy and process hygiene. We are looking for a self-starter who can run operations independently and proactively drive process improvements.

Key Responsibilities

1) Background Verification (BGV) - End-to-End Ownership

• Initiate and track BGV cases for new hires via the BGV portal.
• Monitor progress and follow up with candidates/vendors to ensure timely closures.
• Own escalation management for Red/Amber cases, coordinate internal reviews, and document outcomes.
• Maintain accurate BGV status reporting and ensure compliance with internal policies.

2) Onboarding Operations (Pre-joining + Day-1 Readiness)

• Set up new hires in Darwinbox and ensure data accuracy (DOJ, role, manager, location, employee details).
• Coordinate onboarding readiness with key stakeholders (IT for laptop & access, Admin/Facilities, Onboarding/ObX teams).
• Drive operational hygiene: documentation completion, pre-onboarding formalities tracking, stakeholder communication.
• Support onboarding calendars and process adherence to ensure a consistent Day-1 experience.

3) Offboarding Operations (Timely & Secure Exit Execution)

• Manage offboarding checklist and ensure end-to-end closure on Darwinbox/HR systems.
• Coordinate with IMS/Admin to ensure timely removal of system and physical accesses.
• Track recoveries (assets/ID cards as applicable) and maintain exit data/records.

4) Process Improvement & Automation

• Identify recurring operational bottlenecks and propose improvements to reduce cycle time and rework.
• Automate routine reporting and low-value manual work using HRIS features, spreadsheets, templates, and workflows.
• Improve data sanity across onboarding/offboarding trackers and HR systems with periodic audits.
• Build and maintain SOPs, checklists, trackers, and dashboards to improve visibility and predictability.

Key Skills & Competencies

• Strong execution mindset with high ownership and attention to detail.
• Comfortable managing multiple workflows with tight timelines and dependencies.
• Ability to handle sensitive employee data with confidentiality and compliance rigor.
• Strong stakeholder management: can coordinate effectively across Payroll, IMS/IT, Admin, TAG, ObX, and Hiring Managers.

High proficiency in:

• HRIS systems (preferably Darwinbox)
• BGV portals / vendor dashboards
• Excel/Google Sheets (filters, pivot tables, lookups), and operational reporting
• Process thinking: able to simplify steps, eliminate waste, and drive measurable TAT improvements.

Qualifications

• Bachelors degree required (MBA/PGDM in HR preferred).
• 2-6 years Prior experience in HR Operations / People Ops with exposure to:
• Onboarding operations
• Background verification processes
• Offboarding/access removal workflows
• Experience handling HRIS data updates, downloads, processing, and reconciliation is mandatory.

Success Metrics (What good looks like)

• Improved onboarding and offboarding TATs with no escalations.
• Higher Day-1 readiness (system access + assets + stakeholder preparedness).
• Reduced manual effort through automation and cleaner, more reliable data.
• Zero compliance gaps in BGV tracking, red/amber handling documentation, and access removals.

The Details

• Location: Hyderabad
• Work Model: On-site (5 Days/Week). We believe true collaboration, spontaneous brainstorming, and a strong culture happen best when we meet in person.
• Timeline: Immediate Joiners Preferred (Looking for someone who can start within 1015 days).