Specialist

Job description:

Candidate with minimum 9 years of experience handling the Oracle database.
Experience Managing oracle database on cloud.
Hands on experience on AWS cloud.
Monitoring database activities and take action to remediate the incident, Alerts.
Support Data migration
Monitor and maintain performance of Database
Maintain database standards including patching
Modify database objects
Maintain Database Access management
Enable and Maintain Database Backup and Restore as per recovery point objective (RPO)
Perform Test Drills to validate Database backup and restore
Responsible for providing end-to-end operations support for Oracle on AWS services through monitoring, incident response, and incident resolution.
Participating in root cause analysis on incidents to ensure issues around are acted up on in a timely manner, using those processes to continually seek to improve the stability of the database on AWS environment.
Experience in installation, configuration and troubleshooting oracle on AWS cloud platform services.
Understanding of ITIL framework of ticketing /Problem ticket/Change process, Emergency change
Work on Service Improvement Plan and Innovations.
Creating best practice documents, known error records, knowledgebase articles etc.
Troubleshooting complex and business critical issues.
Work on team skill enhancement and training need identification.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases