Specialist - Customer Service, Front Office

Job Description

Job Purpose:

To act as the customer-facing Front Office owner for assigned Global OEMs and key distributors, ensuring smooth Order-to-Cash coordination, high-quality customer experience, and effective issue resolution through strong collaboration across supply chain, sales, finance, and support teams.

Key Roles & Responsibilities:

• Act as the single point of contact for customers across the Order-to-Cash process
• Coordinate end-to-end order execution with the Customer Service Support Office
• Manage customer communication, order status updates, delivery commitments, and service queries
• Handle customer complaints in a structured and solution-oriented manner
• Coordinate with Supply Planning, Logistics, Warehousing, Control Tower, Sales, Finance, and Support Office

Education & professional experience

• Any Graduate
• 3 5 Years of Experience

Skill Sets

• Need hands on experience with SAP & ERP
• Service Cloud (Salesforce experience is an added advantage) or any CRM tool related to customer relationship management
• Experience of supply planning and customer service
• Stakeholder Management