Specialist Collections

Description

Role Purpose

• CUSTOMER SUPPORT - May be required to talk to customers, clients or suppliers over the phone. May contact the Customer and Process Support Team to obtain correct information on the remittance advice, as necessary.
• Apply analytical techniques to one or more disciplines. May perform statistical analyses and create accurate charts, tables and graphs in the correct format and within established time frames as required. Select and use appropriate software to effectively analyze data. Compile and analyze information. Effectively communicate findings and recommendations to appropriate staff.
• Maintain a consistent, high quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.

Functional Complexities and Duties

• Responsible for the collections process to include: ensuring customers are contacted regularly regarding outstanding receivables; ensuring processes and procedures are followed regarding customer contacts; reviewing collection data are allocates resources as needed.
• Facilitate the review of competitors and pricing tactics and develop reports and tools for the hotels to market.
• Ensure that cash is applied to the correct accounts in accordance with SLAs.
• On-account cash is applied within defined timeframes and that technologies and procedures are optimized in the application process.

Key Skills & Experiences

Education

Associate Degree or Bachelor's Degree or technical institute degree/certificate or an equivalent combination of education and work related experience.

Experience

5 to 7 years progressive work related experience with demonstrated proficiency and understanding in one or more functions related to the position.

Technical Skills and Knowledge

• Demonstrated knowledge of People Soft or other E.R.P. systems finance and experience in AR Collections, Cash Applications.
• Demonstrated experience and knowledge on DSO.
• Demonstrates clear, concise and succinct communication skills including adapting both verbal and written communication to the needs and level of the user.
• Must have experience in AR, Cash Application, Collections.
• Flexible shift timings.