Specialist Business Analysis - Service Governance

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Profile Summary                      Regulatory guidelines for financial institutions have increased the requirements and responsibilities associated   with outsourcing services to affiliates and third parties.  Service Governance Specialists, who report to the Head of Service Governance Office, will be responsible for the identification and requirement development for the Service Governance Reporting, Service Level Agreement and Intercompany Arrangement areas. 

Job Description                                 Responsible for managing multiple projects or work streams. The business analyst function plays a key role during the onset of a project or program by helping define scope and create requirements working closely with business partners to understand and translate needs. This role serves as a contract for it during the design, development, and testing phase. Functional expertise is required 

For SLAs, create synergies in documentation, challenge the content, get it fit for purpose, realign service catalogue to RAU and develop golden data sources with Content Management and Reporting Head 

For ICAs, create inventories, challenge content, validate content provided by outsourcing managers, support ICA Program Lead to redesign the ICA program to meet RCE deadlines, ensure that we are in compliance with all RCE programs, and connect the dots between programs within the Service Governance team.  

Major Duties :1. Seasoned multi-disciplinary expert with extensive technical and / or business knowledge and functional expertise

2. Focus of role is on execution of strategic direction of business function activities

3. Carries out complex initiatives involving multiple disciplines and/or ambiguous issues

4. Displays a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity

Knowledge :• Excellent oral and written communication skills are required

• In-depth Functional / Industry Knowledge is required

• Highly flexible and adaptable to change

• Leadership and organizational skills are required to determine the Business Unit's goals, resources needed, and to assess and develop the skills of staff.

Experience :Seasoned expert with extensive technical and business knowledge and functional expertise that has been developed over 15+ years and/or equivalent experience.

Eligibility for Internal partners

3 years as OM

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office, space, we offer fantastic amenities which include our Arrival Hub – Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.