Specialist 3, Functional Systems and Technology

Job Summary

Job Description

Core Responsibilities

• Responsible for business configuration(s) consultation, implementation, testing and maintenance.
• Serves as subject matter expert and point of contact for functional systems and technology related inquiries and requests from department heads and other business stakeholders.
• Collaborates with business stakeholders to identify product and technical requirements for assigned function(s) and project(s).
• Designs, builds and tests all new enhancements and ensures production support and resolution of any defects.
• Supports systems rollout, training and communication.
• Provides user feedback to management to influence future systems enhancements.
• Conducts regular data integrity maintenance and audits to ensure the quality of data.
• Conducts needs analysis to determine integration requirements.
• Monitors and evaluates new enhancement.
• Works with quality assurance team to ensure all necessary testing is accounted and documented.
• Provides feedback regarding best possible user experience for application users.
• Utilizes in-depth knowledge of process design and redesign skills to present and support functional and technical solutions.
• Provides reporting when and as needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience