Specialist - CAD Application

Company:

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion.

Why this role?

• We are seeking a highly skilled and experienced Autodesk Technical Specialist to join our team. The ideal candidate will have advanced technical expertise in Autodesk technologies and will be responsible for optimizing performance, troubleshooting, and providing advanced support for various Autodesk products. This role is critical to ensuring the smooth operation of our business-critical services and maintaining compliance with cybersecurity and licensing requirements.

What will you be doing?

• Perform advanced performance optimization and troubleshooting of AutoCAD installations on FLCAD servers, ensuring business-critical services run smoothly.
• Conduct advanced performance optimization and troubleshooting of Revit installations on AutoBIM servers, maintaining high service standards.
• Provide L3/advanced support for end-user issues with Autodesk products, stepping in where L2 support has been unable to resolve issues.
• Share guidelines and updates on known issues and resolutions with Autodesk products to support L2 personnel.
• Manage ProgeCAD upgrades, including SCCM package requests, testing, end-user communications, and coordination of deployments.
• Collaborate with the SCCM team to test and troubleshoot Autodesk SCCM packages.
• Ensuring compliance with cybersecurity requirements.
• Generate reports on Autodesk non-compliance and implement corrective actions to maintain license compliance.

Required Skills:

• Proven experience with Autodesk technologies, including AutoCAD and Revit.
• Strong technical skills in performance optimization and troubleshooting.
• Experience in providing advanced support for end-user issues.
• Familiarity with SCCM package management and deployment.
• Excellent communication skills and the ability to share technical knowledge with support teams.

Preferred Skills:

• Certification in Autodesk technologies.
• Experience working in a business-critical service environment.
• Ability to work collaboratively with cross-functional teams.
• Elevator knowledge is added advantage to this profile.
• Knowledge in KONE Products and Processes.

Are you the one?

• Bachelor’s degree in engineering (EEE/MECH/ECE/E&I/CSE/IT)
• 5-8 years of Relevant experience
• Good Debugging and Analytical skills
• Strong written and verbal communication skills.
• Attention to procedure and guidelines.

What do we offer?

• Development and growth opportunities within a global organization.
• Warm and friendly international working environment

Being part of an industry leader in sustainability.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers