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SPE-CHD & Troubleshooting

Cognizant

2 - 5 years

Hyderabad

Posted: 27/08/2025

Job Description



Job Summary

Join our team as a Specialist in Troubleshooting where you will leverage your expertise in ISV and Hi-Tech domains to ensure seamless operations. With a hybrid work model and day shifts you will collaborate with cross-functional teams to resolve technical issues efficiently. Your proficiency in English will be crucial in communicating solutions effectively contributing to our companys success.


Responsibilities

Provide exceptional support for our applications and associated services

Answer phone calls chat and emails to troubleshoot issues customers face when using DocuSign products including account access setting up templates sending documents billing etc

Meet and exceed your service level goals

Achieve 90 or higher on closed case surveys

Achieve 10 or less for call abandonment rate

Utilize support tools and resources necessary to get the job done including email chat telephone and SalesForce

Proactively identify improvements to the product identify bugs and otherwise determine opportunities to enhance the customer experience

About Company

Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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