Speak Global Customer Support International Voice - Infosys BPM at Bengaluru

Join Infosys BPM International Voice Process (Bengaluru)

Are you passionate about delivering world-class customer service ? Do you thrive in a fast-paced, global environment ? If yes, Infosys BPM invites you to be the voice of our international clients and make a difference every day!

Mandatory International Voice process experience

• Candidates who have minimum 1 year and Maximum 3 years (1-3) of experience (International voice process experience) should only apply. More than 3 years of experience or below one year of experience will be directly rejected.

• Candidates must be able to work in night shifts.
• Candidates must work from office for 5 days a week.

• There will be a communication assessment call once you are shortlisted and it is mandate to pass the assessment with above 75% (International voice).

• Candidates who clear the assessment with above criteria will only be considered for further level of Interview process.

CANDIDATES WHO ARE APPLYING SHOULD MEET THE ABOVE CRITERIA FOR THE INTERVIEW

Role Highlights

• Position: International Voice Process Customer Support
• Location: Bengaluru (Work from Office)
• Shift: Night Shift (5 days a week)
• Mode: 100% Work from Office

Mandatory Requirements

• International Voice Support Experience: 13 years only
• Excellent English Communication Skills: Speak, Read & Write fluently
• Outstanding Customer Handling Skills
• Willingness to work Night Shifts

(Candidates without international voice experience will not be considered.)

What Youll Do

• Engage with international customers to resolve queries and deliver exceptional support.
• Build rapport through active listening, empathy, and professional communication .
• Provide solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics, integrity, and customer satisfaction .
• Adapt quickly to evolving tools, technologies, and workflows.

Required Skill Set

• General Skills:

• Excellent communication and soft skills
• Professional call handling and structured approach
• Empathy-driven customer interactions
• Positive, polite, and professional demeanor

• Technical Skills:

• Basic understanding of client processes and workflows
• Ability to identify and resolve routine issues effectively
• Tech-savvy and quick learner

Key Competencies

• Strong customer service orientation
• Team player with collaborative mindset
• High adaptability to change and new challenges
• Ethical and professional conduct at all times

Qualifications

• Graduate from any stream with strong communication skills (15 years of full time Education)
• Prior experience in customer service or contact center roles preferred
• Customer support certifications are a plus

Why Join Us?

• Be part of a global brand known for excellence
• Work in a dynamic, growth-oriented environment
• Competitive salary and benefits
• Opportunity to learn and grow with world-class processes

If you have 13 years of International Voice Support experience and are ready to work night shifts from our Bengaluru office, apply now!

If this role excites you and aligns with your experience, wed love to hear from you! Please share your updated resume along with the following details to:

Candidate Information (Required for Screening)

• Full Name :
• Email ID & Mobile Number :
• Graduation Details (Degree):
• Date of Birth :
• Post-Graduation Details (if applicable) :
• Total Experience :
• Relevant Experience (Customer Service / Solution Design) :
• Current / Previous Company Name :
• Current CTC () :
• Expected CTC () :
• Notice Period :
• Current Location :