Qualification:
• Graduate/Diploma (3 year) in any discipline. Bachelor’s degree in accounting or finance or related field would be preferable
• Proven experience in customer service or complaints handling.
• Strong critical thinking and problem-solving skills.
• Excellent written communication skills with the ability to convey complex information clearly and concisely.
• Proficiency in data analysis and research.
• Ability to work independently and exercise sound judgment.
• Good keyboard skills – Formal Training in Typing would be an added advantage. Typing speed of 40 wpm.
• Good customer service attitude.
• Stress tolerance - Ability to work accurately under pressure.
• Good Team Player
• Willingness to work in night shifts(8.30 pm IST to 6:30 am IST)
Preferred Skills:
• Proven experience in customer service or complaints handling and US/UK Mortgage.
• Strong experience in loan servicing
• Strong critical thinking and problem-solving skills.
• Excellent written communication skills with the ability to convey complex information clearly and concisely.
• Proficiency in data analysis and research.
• Ability to work independently and exercise sound judgment.
• Good keyboard skills – Formal Training in Typing would be an added advantage. Typing speed of 40 wpm.
• Good customer service attitude.
• Stress tolerance - Ability to work accurately under pressure.
• Good Team Player
• Willingness to work in night shifts (8.30 pm IST to 6:30 am IST)
• Should be willing to work from office