Designation: Content Rating Generalist (SPE)
Business Vertical: IOA- HRO Cognizant
Reporting Manager: Team Manager (TM)
Location: India (Work from Home model)
Typical Background: 2–4 years in HR domain with experience reviewing HR content
Role Purpose:
Ensure AI-generated HR responses are accurate, safe, and context-aware using rubrics and practical HR knowledge.
Core Responsibilities:
• Review and validate AI-generated HR outputs for accuracy, tone, and safety.
• Compare model responses, flag ambiguities, and suggest improvements.
• Escalate bias/sensitive language and support calibration efforts.
Must-Have Experience:
• Exposure to core HR processes.
• Familiarity with HR systems, case tools, and content platforms.
• Strong fluency in English and analytical review skills.
MINIMUM QUALIFICATIONS:
● Bachelor’s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.
● 2–4 years in HR domain with experience reviewing HR content.
● Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.
● Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.
● Strong focus on quality of work and attention to detail.
● Excellent written, verbal and presentation communication skills.
● Exposure to core HR processes , Working knowledge of HR and CMS systems
● Familiarity with HR systems, case tools, and content platforms.